Relanto Achieves 87.5% Reduction in Downtime and Enhanced Data Integration for Hi-Tech Company

Summary:

‍A high-tech client faced 48-hour downtimes during business planning, disrupting sales planning and decision-making. They sought to eliminate these delays to enhance efficiency and ensure timely access to crucial business information.

Challenges:

Complex Dependencies and Rigid Timelines

Complex upstream and downstream dependencies with rigid timelines created significant obstacles in the processes.

Inefficient Data Processing

Consuming full data from upstream systems led to inefficiencies and prolonged downtimes, impacting operational efficiency and data handling.

Salesforce Dependency and Slowness

The full-data consumption approach caused inefficiencies and delays, particularly during critical bi-annual processes, affecting operational speed and accuracy.

Objectives:

  • Primary Goal- Reduce Business Downtimes
  • Secondary Goal- Streamline Process Execution

Suggested Solution:


We conducted a comprehensive analysis of their processes to pinpoint inefficiencies that were causing significant delays. By collaborating with Informatica, Oracle, and Salesforce, we tackled system sluggishness and implemented targeted improvements to enhance performance.

To optimize overall efficiency, we reduced reliance on Salesforce and streamlined operations, effectively eliminating redundancies. This restructuring not only improved operational efficiency but also accelerated data processing by implementing record batching techniques, ensuring swift updates and reducing downtime.

Additionally, we segmented processes to minimize disruptions and increase seller productivity. Establishing an always-on support framework enabled timely issue resolution, further minimizing disruptions and bolstering operational resilience to support sustained growth.

Outcome:  

  • Accelerated Business Validation and Ensured Prompt Data Availability to Downstream Systems: Reduced validation times to enhance data flow and accessibility. Improved synchronization across systems, leading to faster and more accurate decision-making.
  • Cut Business Downtime Dramatically from 48 Hours to Just 6 Hours, an 87.5% Reduction: Achieved significant reductions in downtime, minimizing disruptions. Enhanced system reliability and continuity, resulting in higher operational efficiency.
  • Streamlined Processes with Redesigned Data Models and Integration Flows: Optimized data models and integration flows for greater efficiency. Facilitated smoother data transitions and improved overall process performance.
  • Enhanced Overall Workflow and Expedited Process Execution Timings: Accelerated process execution through workflow improvements. Reduced operational delays, leading to faster completion of critical tasks and projects.
  • Delivered Substantial Advancements in Operational Efficiency and Business Continuity: Achieved notable improvements in both efficiency and continuity. Strengthened the resilience of business operations, ensuring sustained performance and reliability.

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