Maximizing Real-Time Tracking and Streamlines Reporting for Leading Pharmaceutical Company
Summary:
A major pharmaceutical company faced challenges in its diagnostic services due to visibility and communication issues. They sought a partner to develop a web application called “NightWatch” to address these problems and improve their service efficiency.
Challenges:
Limited Real-Time Visibility
Struggled with inadequate visibility into diagnostic processes, impacting timely decision-making.
Communication Barriers
There were significant communication issues that hindered effective coordination and information sharing among stakeholders.
Operational Inefficiencies
The client experienced inefficiencies in their operations that affected the overall effectiveness and productivity of their diagnostic services.
Objectives:
- Primary Goal- Improve Real-Time Visibility and Communication
- Secondary Goal- Boost Operational Efficiency
Suggested Solution:
We development a web application named ‘NightWatch.’ This innovative solution was designed to provide end customer stakeholders with a comprehensive view of exam progress throughout the delivery process.
The application featured a detailed ‘Study Status’ section, offering a complete overview of each exam's progress. This included all pertinent case information, ensuring that end clients had immediate access to every detail they needed at their fingertips.
The application also introduced an Online Order Entry system, streamlining the generation and submission of patient information. This enhancement significantly improved the efficiency of the ordering process, making it simpler and faster.
Additionally, the solution facilitated a seamless process for discrepancy submission and tracking. End customers could easily submit and monitor any discrepancies, enhancing overall service quality and responsiveness.
To further enhance operational control, the application provided robust tools for creating and maintaining user accounts. This feature allowed for straightforward management and control over access and permissions, ensuring secure and efficient use of the application.
Outcome:
- Real-Time Tracking: Monitor exam status throughout the delivery process. This feature ensures timely updates and immediate awareness of any delays or issues.
- Instant Report Generation: Quickly generate radiology and administrative reports. This capability speeds up documentation processes and supports faster decision-making.
- Intuitive Interface: Easy navigation and control with a user-friendly design. This enhances user experience, reduces training time, and minimizes errors.
